legal.terms_title

1. General Information

The DVM Apartments website is operated by:

These terms govern the use of the site and the services of information requests, bookings and stays at DVM Apartments properties.

2. Services Offered

DVM Apartments offers accommodation solutions in selected apartments for short or long stays, with the ability to request information, check availability and book online.

The information on the site, including images, descriptions, amenities and prices, is provided for informational purposes and may be subject to change.

3. Bookings

A booking is considered confirmed only after:

• availability has been verified;
• applicable conditions have been accepted;
• the required amount has been paid, where applicable;
• confirmation has been received via email or booking system.

DVM Apartments reserves the right to refuse or cancel incomplete, non-compliant or suspicious requests.

4. Prices and Payments

The prices shown may vary based on period, length of stay, number of guests, availability and additional services.

Any taxes, cleaning fees, deposits or surcharges will be indicated before booking confirmation.

Payments may be processed via Stripe and bank transfer.

DVM Apartments does not directly store full payment card data when handled by external providers.

5. Cancellations and Refunds

Cancellation and refund conditions may vary based on the chosen rate, the apartment and the stay period.

Before confirming the booking, the user must check:

• cancellation terms;
• any penalties;
• deadlines for free cancellation;
• non-refundable conditions;
• any deposit.

In the case of a non-refundable rate, the amount paid may not be returned.

6. Right of Withdrawal

For bookings concerning accommodation services with specific dates, the right of withdrawal provided for some distance contracts may not apply, within the limits permitted by current legislation.

The specific cancellation conditions of the booking prevail over the general conditions when clearly communicated before confirmation.

7. Check-in and Check-out

Check-in and check-out times will be communicated in the booking confirmation or on the apartment details.

Any requests for early check-in or late check-out are subject to availability and may incur additional costs.

8. Stay Rules

The guest undertakes to:

• use the apartment with care;
• respect the maximum number of guests indicated;
• not disturb neighbours or third parties;
• comply with the rules of the property;
• not carry out illegal activities;
• promptly report any damage or issues.

DVM Apartments may request payment for damage caused by the guest during the stay.

9. Security Deposit

A security deposit may be required for certain bookings as a guarantee against possible damage, rule violations or extra costs.

The deposit will be returned in accordance with the conditions indicated, subject to justified deductions.

10. Liability

DVM Apartments undertakes to provide accurate information and services in line with the communicated standards.

However, it is not liable for:

• temporary site interruptions;
• unavailability caused by force majeure events;
• inaccuracies due to material errors;
• disruptions caused by third parties;
• improper use of the apartment by the guest.

11. Force Majeure

DVM Apartments shall not be liable for delays, cancellations or the inability to provide the service due to unforeseeable events or beyond its control, such as natural disasters, health emergencies, strikes, decisions by authorities, serious breakdowns or similar events.

12. Intellectual Property

All site content, including logo, texts, images, layout, graphics and visual components, is the property of DVM Apartments or the respective owners.

Copying, modification, distribution or unauthorised use of the contents is prohibited.

13. External Links and Third-Party Services

The site may contain links or integrations with third-party services, such as payment systems, maps, booking engines or analytics tools.

The booking engine currently in use is: SmartPMS.

DVM Apartments is not responsible for the content, policies or practices of third-party sites and services.

14. Privacy

The processing of personal data is governed by the Privacy Policy available on the site.

15. Changes to the Terms

DVM Apartments reserves the right to update these Terms & Conditions. Changes will be published on this page with the date of the last update.

16. Applicable Law and Jurisdiction

These Terms are governed by Italian law.

For any disputes, the court designated by applicable law shall have jurisdiction, save for any mandatory provision protecting the consumer.

17. Contacts

For requests relating to these Terms & Conditions, you may contact DVM Apartments at:

Reference website: www.dvm-apartments.com