1. Data Controller
The data controller for the processing of personal data is:
DE VIVO MANAGEMENT SRL
legal.lbl_office: Via delle Querce 5, 20057 Assago
legal.lbl_vat: 13406000961
legal.lbl_email: info@devivomanagement.com
legal.lbl_pec: devivomanagement@pec.it
2. Types of Data Collected
The following personal data may be collected through the DVM Apartments website:
- identification data, such as first and last name;
- contact data, such as email and phone number;
- booking data, such as stay dates, number of guests, chosen apartment and preferences;
- payment data, processed through secure external providers;
- technical browsing data, such as IP address, browser, device and visited pages;
- any information voluntarily entered in contact forms or information requests.
3. Purposes of Processing
Personal data is processed for the following purposes:
- handling information requests;
- enabling apartment bookings;
- providing assistance before, during and after the stay;
- fulfilling tax, accounting and legal obligations;
- improving the site functionality;
- sending promotional communications only with prior user consent;
- analysing site usage through statistical tools, where applicable.
4. Legal Basis of Processing
The processing of personal data is based on:
- execution of pre-contractual or contractual measures for requests and bookings;
- legal obligations for tax, accounting and administrative requirements;
- user consent for marketing communications and non-technical cookies;
- legitimate interest of the controller for security, abuse prevention and service improvement.
5. Methods of Processing
Data is processed using suitable electronic and organisational tools, adopting security measures aimed at preventing unauthorised access, loss, alteration or improper disclosure.
6. Data Retention
Data is retained for the time necessary for the purposes for which it was collected.
Indicatively:
- contact requests: for the time necessary to handle the request;
- booking data: for the duration of the contractual relationship and subsequent legal obligations;
- tax and accounting data: according to the terms required by applicable law;
- marketing data: until consent is withdrawn;
- cookies and technical data: as indicated in the Cookie Policy.
7. Disclosure of Data to Third Parties
Personal data may be disclosed to external parties that support DVM Apartments in managing services, including:
- hosting and site maintenance providers;
- online booking systems;
- payment providers;
- tax, legal and administrative consultants;
- analytics and marketing tools, where authorised;
- public authorities, in cases provided for by law.
Data will not be sold to third parties.
8. Transfer of Data Outside the European Economic Area
Should any providers process data outside the European Economic Area, the transfer will take place in compliance with the safeguards required by applicable law, such as adequacy decisions or standard contractual clauses.
9. User Rights
The user may exercise the rights provided for by privacy law, including:
- access to personal data;
- rectification of inaccurate data;
- erasure of data, when possible;
- restriction of processing;
- objection to processing;
- data portability;
- withdrawal of consent previously given;
- lodging a complaint with the competent supervisory authority.
To exercise these rights, the user may write to: info@devivomanagement.com
11. Changes to the Privacy Policy
DVM Apartments reserves the right to update this Privacy Policy. Changes will be published on this page with the date of the last update.